Lesson series

Understanding Your Shopper

Optimising your customer service & selling skills to deliver an outstanding shopper experience.

Course includes:
  • Understanding the difference between shoppers and consumers
  • Shopper purchase decision making
  • Types of Shopper behaviours
  • How to tailor your service to shopper needs
  • Delivering outstanding customer service


The estimated time to complete this course


Intended for

Retail Liquor Store Owners, Managers, and Industry Employees

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